Shipping Policy
- Order Confirmation
As soon as you place your order, you will receive an order confirmation email or SMS with your order number and details.
- Shipping Charges
- Free Shipping on all orders within India.
- Dispatch & Delivery Time
Delivery Time for India.
Order handling time 1-2 Days (Monday to Saturday)
Transit time 4-6 Days (Monday to Saturday)
Order cut off time– 1.00 PM
All orders ship the same day if placed before 1:00 PM (GMT+05:30) India Standard Time (Kolkata)
(These timelines are estimates and may vary due to courier delays, weather, disruptions, or location availability.)
- Shipping Methods
- We use a variety of reputable courier partners (e.g., DTDC, FedEx, Delhivery, Ecom Express) to deliver your order.
- For higher-value orders, signature upon delivery may be required.
- Order Tracking
- After dispatch, you will receive a tracking number via email/SMS.
- Tracking information may take up to 24 hours to become active.
- Delivery Issues
If your order is not delivered due to:
- Incorrect or incomplete delivery address
- Invalid contact number
The package may be returned to us; re-delivery charges, if any, will be the customer’s responsibility.
- Damaged, Wrong, or Lost Items
If your order arrives:
- Damaged
- Wrong
- Incomplete
Please contact us within 48 hours of delivery with supporting images. We will assist you with a resolution.
- Contact Information
For any questions regarding shipping:
Business Address: 330, Time Trade Center, Vesu Canal Rd, opp. Polaris Mall, Magob, Surat, Gujarat 395011
Website: https://hellohi.in/
Phone No.: 7041424387
Email: care@hellohi.in